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Customer Service Manager 100%  

For our customer, an international company in the field of industrial goods, we are currently looking for a customer-focused and efficiently working individual, who enjoys working in a multi-cultural environment as a Customer Service Manager 100%

This position will be responsible for coordinating international Customer Service Departments to ensure excellent customer support.

Responsibilities

  • Provision of reports to Sales group or Customers
  • Work with Applications group/Sales and Planning for expediting orders or process improvements
  • Review Fabric Evaluation Plans and Report of Calls using the Customer Information System and activity report
  • Complaint and return procedures as well as follow-up
  • Account reviews with Sales and inventory control functions
  • Development and organization of Communication tools for all sites to interact as one unit
  • Internal and external audit support as well as providing SOX reports according to audit requests
  • Test and troubleshoot SAP as expert user
  • Run Mass Change tool to update SAP
  • Prepare Rebates at year end
  • Prepare Credit Memos according to approval
  • Escalation of situations with VP Sales & Marketing if needed
  • Managerial responsibilities for the Customer Service Teams, including hire and training, performance and expense reviews
  • Support and back up for Customer Service Representatives, including the preparation and distribution of quotes, entering and acknowledging of orders, creation of invoices

Knowledge & Experience

  • Commercial education or a tertiary education degree with at least 5 years of professional experience in Customer Service or a directly related capacity
  • Training and knowledge in customer service best practices
  • Training in inventory control systems (SAP)
  • Competence in MS Office based PC applications
  • Knowledge in SAP-ERP
  • Excellent language skills in English (as a company language) are essential
  • Management experience and experience in a multi-national manufacturing environment are a plus

Personal Attributes

  • Demonstrating administrational and organizational strengths
  • Problem analysis and problem-solving skills with the ability to meet deadlines
  • Team-working and social skills
  • Openness to changes, adaptability
  • Strong communication skills
  • Ability to work under pressure

Are you looking for a new challenge starting immediately or as soon as possible, where you can manage a great team and ensure the highest level of customer service? Then please send your application to Melanie Hemila, melanie.hemila@propers.biz.  

21.11.2018


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